Privacy Policy
Privacy
Policy
In compliance with UK and European data protection
regulations, this privacy policy explains what personal information we collect
from you when you visit our website or are a recipient of our services.
Claudia Properties is committed to processing personal information
about its customers in ways that comply with its legal and regulatory
obligations, and to being clear with customers about what it does with their
personal information.
Data collection
Claudia Properties may collect personal information which we
receive when:
–
you use our website
–
you use our services
–
you contact us or
–
you are a recipient of our services.
We may collect the following types of information:
–
your name, address, email address, telephone
number(s) and other contact details
–
information required to provide you with a
service, and details of our services that you have used
–
your company’s name, your position in the
company; the company’s address, company’s email address and telephone number
–
your payment information such as credit or debit
card details and bank account details only where the applicable.
Website
cookies
Information collected by our website
What we collect
For the purpose of making an enquiry, our website may
collect the following information.
Your name and appropriate contact information including
email address, address, preferences and interests.
Other information relevant to customer surveys and/or offers
may also be requested.
What we do with the information collected
We require this information to understand your needs and
provide you with more information for the product(s)/service(s) you have requested.
Your information may also be stored in a CRM system for Internal record
keeping.
We may use the information to improve our products and
services.
We may periodically send promotional emails about new
products, special offers or other information which we think you may find
interesting using the email address which you have provided.
From time to time, we may also use your information to
contact you for market research purposes. We may contact you by email, phone,
fax or mail. We may use the information to customise the website according to
your interests.
Controlling your personal information
You may choose to restrict the collection or use of your
personal information in the following ways:
If you have previously agreed to us using your personal information
for direct marketing purposes, you may change your mind at any time by writing
to or emailing us.
We will not sell, distribute or lease your personal
information to third parties unless we have your permission or are required by
law to do so. We may use your personal information to send you promotional
information about third parties which we think you may find interesting if you
tell us that you wish this to happen.
You may request details of personal information which we
hold about you under the General Data Protection Regulation (GDPR). If you
would like a copy of the information held on you please write to or email us.
If you believe that any information, we are holding on you
is incorrect or incomplete, please write to or email us as soon as possible, at
the above address.
We will promptly correct any information found to be
incorrect.
Security
Website Security
We are committed to ensuring that your information is
secure. In order to prevent unauthorised access or disclosure, we have put in
place suitable physical, electronic and managerial procedures to safeguard and
secure the information we collect online.
External Links
Our website may contain links to other websites of interest.
However, once you have used these links to leave our site, you should note that
we do not have any control over that other website. Therefore, we cannot be
responsible for the protection and privacy of any information which you provide
whilst visiting such sites and such sites are not governed by this privacy statement.
You should exercise caution and look at the privacy
statement applicable to the website in question.
An introduction to cookies
A cookie is a small file which asks permission to be placed
on your computer’s hard drive.
Once you agree, the file is added and the cookie helps
analyse web traffic or lets you know when you visit a particular site. Cookies
allow web applications to respond to you as an individual. The web application
can tailor its operations to your needs, likes and dislikes by gathering and
remembering information about your preferences.
We use traffic log cookies to identify which pages are being
used. This helps us analyse data about web page traffic and improve our website
in order to tailor it to customer needs. We only use this information for
statistical analysis purposes.
Overall, cookies help us provide you with a better website,
by enabling us to monitor which pages you find useful and which you do not. A
cookie in no way gives us access to your computer or any information about you,
other than the data you choose to share with us. You can choose to accept or
decline cookies.
Most web browsers automatically accept cookies, but you can
usually modify your browser setting to decline cookies if you prefer. This may
prevent you from taking full advantage of our website.
Cookies deployed by our website:
–
ensure that functionality operates as intended
–
remember your choices and preferences during and
between visits
–
allow you to share pages via social network
widgets like Facebook, Twitter and AddThis
–
allow you to interact with our website by
leaving comments or opinions
–
post enquiries via our Anti-Spam enquiry form
–
track your visit for statistical analysis,
allowing us to improve the usability, speed and security of our website
Cookies are not deployed to:
–
collect any personal identifiable information
(without your express permission)
–
collect any sensitive information (without your
express permission)
–
pass data to advertising networks
–
pass personally identifiable data to third
parties
–
pay sales commissions
Your consent for cookie deployment by our website.
Upon your first visit to our website, you may have noticed
our banner alerting you to the use of cookies by our website. In compliance
with the 2011 EU Cookie Law, our website operates on an ‘Implied Consent’
basis. This means that we will assume that you have opted-in for our website to
deploy cookies until you choose to deactivate them within your browser settings
or via the instructions below. By default, the majority of popular web browsers
automatically permit websites to deploy cookies onto your device. Below you can
learn more about the specific cookies deployed by our website, and how they can
be disabled. For more information on the EU Cookie Law in the UK, we recommend
visiting the Information Commissioner’s
Office (ICO) website where you can find the latest information,
guidelines and advice on the EU Cookie Law.
Cookies used by our website
· Social
Network Sharing
We encourage users to share our content and/or like our on profile
on the popular Social Media websites Facebook, Twitter, YouTube, Google+ and
LinkedIn. In order to make ‘Social Sharing’ accessible, our website utilises
widgets either provided directly from the Social Networks and/or via
amalgamative widgets from third parties such as AddThis. Cookies and privacy
implications from the social networks vary and will be dependent on your
nominated privacy settings with each Social Network. Social Sharing buttons
will only deploy cookies if you are signed to that respective Social Network at
the time of being on our website.
·
Analytical Tracking
Our website has Google Analytics installed which allows us
to track and compile anonymous visitor statistics. The information collected
ranges from simple traffic volume to the type of browser you are viewing our
website with. This information is valuable to us not just for marketing
analysis and quantification, but to improve the usability, security and load
speed of our website content. Google Analytics is a popular, secure, flagship
webmaster product from Google. The privacy and security of Google Analytics
data is a high priority at Google that you can read more about on Google’s Analytics
Data Safeguarding page. Google also offer a Google Analytics Opt-out
Browser Add-on that will allow you to automatically Opt-out of all
websites that track your activity via Google Analytics. No personal information
is collected by Google Analytics.
· Cookie
Consent Check
As mentioned above, upon your first visit our website
displays a banner at the top of the page alerting you about cookies being
deployed by our website.
In order for our website to remember your choice of opting-in, we store an
anonymous cookie to remove the alert banner for 28 days. To prevent this cookie
being stored, simply do not accept and close the alert. If you have already
accepted the alert and you wish to remove the cookie, please clear your cookies
within your browser settings.
How to disable cookies
Most modern browsers allow you to control your cookie
settings for all websites that you browse. You can disable cookie deployment
completely by editing your browser settings, however in doing this you may be
limiting the functionality that is displayed on our website. To learn how to
disable cookies on your preferred browser we recommend reading this
advice posted by Google.
If you are concerned about cookies tracking your movements
on the Internet then you may be concerned about spyware. Spyware is the name
given to a particular band of cookies that track personal information about
you. There are many antispyware programs that you can use to prevent this from
happening. Learn more about antispyware software – http://en.wikipedia.org/wiki/Spyware. As
mentioned earlier in this page you can also disable Google Analytics on all
websites by downloading the Google Analytics Opt-out
Browser Add-on.
Why do we collect this information?
We collect your personal information to:
–
provide you with services that you may request
from us.
–
meet our legal and regulatory obligations.
We collect personal information:
directly from customers: e.g., when a customer signs up to
receive our services or registers on our website
from publicly available sources: e.g. social media, internet
services. We are committed to keeping your information up to date as far as is
reasonably possible. However, if you believe that we have made an error, then
please contact us as we have outlined below and we will use reasonable
endeavours to correct.
Keeping your information safe and secure.
Claudia Properties is committed to keeping customers’
personal information secure to protect it from being inappropriately or
accidentally accessed, used, shared or destroyed, and against it being lost.
Third party access
Access to your personal information is only allowed when
required by law, we do not, and will never, sell or share your personal
information with third parties.
Our Service Providers
This includes external third-party service providers, such
as accountants, auditors, experts, lawyers and other outside professional advisors;
IT systems, support and hosting service providers; printing, advertising,
marketing outsourced service providers that assist us in carrying out business
activities. All our systems are located within the UK or EEA.
How long do we keep personal information?
We will only retain customers’ personal information for as
long as it needed to carry out a particular purpose or meet a particular
obligation.
Marketing
If you have consented to receive marketing information, you
may opt out at a later date by writing to us at admin@claudiaproperties.co.uk You
have a right at any time to stop us from contacting you for marketing purposes.
Links to other websites:
Our website may contain links to other websites of interest.
However, you should note that we do not have any control over these other
websites. Once you have used any of these links to leave our site, therefore,
we cannot be responsible for the protection and privacy of any information
which you provide whilst visiting these sites and such sites are not governed
by this privacy statement.
Access to personal information
To make a request to Claudia Properties for any personal
information we may hold, we need you to contact us by emailing to us at: admin@claudiaproperties.co.uk
We want to make sure that your personal information is
accurate and up to date. You may ask us to correct or remove information you
think is inaccurate.
Changes to our Privacy Policy:
We keep our privacy policy under regular review and we will
place any updates on this web page. This privacy policy was last updated in Feb
2022.
How to contact us:
Please contact us if you have any questions about our
privacy policy or about information, we hold about you:
By email: admin@claudiaproperties.co.uk